Redress and Feedback Mechanism
The City Government of Antipolo, values its commitment of serving the people of Antipolo City and the clientele with integrity, professionalism and high quality public service.
To enhance regular consultation to users about the services provided, and monitoring and evaluation of the results, we are glad to solicit your comments, suggestions, and needs through our HRM Office's Mamamayan Muna Action Center or the Mamamayan Muna Drop Boxes which are put in four conspicuous places of the City Hall premises and its centers.
For any dissatisfaction on services provided, we are also willing to solicit your feedback as follows:
Fill out the Customer Feedback Form (see Annex __) which may be obtained from the City Hall Front Desk found at the lobby of the City Hall Ground Floor.
Report to the Head of Office concerned the unsatisfactory services you obtained from their office. Provide the particulars of the complaint for proper information and guidance of the Office Head in dealing with the concerned employee.
Report to the City Mayor or the City Administrator the services you find intolerable. Letter of complaint may be sent to:
Office of the City Mayor
Antipolo City Hall
Carigma cor. M. L. Quezon Sts.
Brgy. San Roque
Antipolo City
Should you choose to send your complaint through electronic mail, you may send it to our webadministrator (webadministrator@antipolo.gov.ph).
For complaint through telephone call, please refer to our City Government Directory (www.antipolo.gov.ph/directory.php) for the telephone number/s of Office and/or Officer concerned(www.antipolo.gov.ph/contactus.php).


