Welcome to Antipolo City - Citezens Charter

Announcement

Annual Pilgrimage season Calendar of Events
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Antipolo City Hospital

1. Provision of Medical Consultation Services to Out-Patients

ABOUT THE SERVICE: &nbsMedical consultation services are available 24/7 at the Antipolo Community Hospital to cater to those who cannot afford to go to private hospitals to consult their health problems especially the indigent/ less fortunate residents of Antipolo City.

CLIENT GROUPS: General Public

REQUIREMENTS:;& For New Patients: None
(For Old Patients) Code Number given on the first consultation

SERVICE SCHEDULES: bsp; Monday to Sunday, 24 hours

TOTAL PROCESSING TIME: 30 minutes (without Laboratory Examination)
bsp; 1 hour and 10 minutes (with Laboratory Examination)

TOTAL FEES/CHARGES: bsp; For Out-Patient Consultation = Php 15.00
bsp; Laboratory examination:
Complete Blood Count (CBC) = Php70.00
Platelet Count = Php 70.00
Urinalysis = Php 35.00
Stool Exam = Php 35.00
bsp; Medical Certificate = Php 50.00

PROCESS OF AVAILING THE SERVICE:

STEPS INVOLVED

ACTION OF ACH

TRANSACTION TIME

RESPONSIBLE
PERSON

Go to the ACH and register for consultation.

Assists the client and refers him to the Records Clerk.

Records general information of the client: name, age, sex, address.
For old patient, searches his record on file.

2 minutes

5 minutes

Guard

Records Clerk

Submit to pre-medical check-up.

Gets the vital signs of the patient.
BP, HR, RR, Temp., & wt.
If Stable, refers the client to the City Health Office Out-Patient Department. Otherwise, gives him a call number.

Ushers patient to the waiting area to wait for his number to be called.

5 minutes

Nurse

Hospital Staff

Once called, submit to medical consultation.

Interviews and examines the client/patient. Give a diagnosis &/or request for diagnostic procedures & provide prescription.

10 minutes

Medical Officer

If with Laboratory Request, proceed to the Laboratory Section to undergo examination.

Secures from the patient the specimen ready for examination and examines the same.

Issues copy of laboratory result/s to the patient.

20mins for stool exam or urinalysis; 40mins for CBC

Medical Technologist

Go back to the Medical Officer for the interpretation of the laboratory result.

Interprets laboratory results, and gives the patient advice and medication.
Issues medical certificate, if needed.
If for admission, advises the patient to proceed to the Admitting Section. Otherwise, advises him to pay the consultation and laboratory fee/s to the Cashier.

6 minutes

Medical Officer

Pay the consultation fee and/or Laboratory Fees.

Receives payment and issues Official Receipt.

2 minutes

Cashier

2. Provision of Medical Treatment to In-Patients

ABOUT THE SERVICE:&Out-patients who, during the medical consultation, are found positive of illnesses that needs constant medication inside the hospital may be admitted for medical treatment.

CLIENT GROUPS:bsp; General Public

REQUIREMENTS:&bsp; Doctor’s Advice for Admission

SERVICE SCHEDULES: Monday to Sunday, 24 hours

TOTAL PROCESSING TIME: Until Recovery

TOTAL FEES/CHARGES: (Depending on the length of confinement)

Hospitalization=Php 50.00/day
Professional Fee=Php 20.00/ day
Miscellaneous Fee= Php 25.00/ day

PROCESS OF AVAILING THE SERVICE:

STEPS INVOLVED

ACTION OF ACH

TRANSACTION TIME

RESPONSIBLE
PERSON

Proceed to the Admitting Section of the ACH.

Have the patient or his family/ nearest relative sign consent paper. Briefs him on the hospital rules and regulations.

5 minutes

Records Clerk

Go back to the Emergency Room.

Do Admitting Orders.

Prepares bed for admission.

Implements Admitting Orders.

Brings the patient to the Ward.

10 minutes

Medical
Officer

Utility

Nurse/ Midwife

Submit to necessary medication at the Ward until recovery.

Do daily rounds of patient.

Implements the Doctor’s Daily Orders until recovery of the patient.

5 minutes

Medical Officer

Nurse

At the time of your discharge, you may, based on the Doctor’s disposition:

Go home
Transfer to bigger hospital w/ complete facility, or hospital of your choice
Go home against medical advice (with signed waiver)

Prepares the Discharge Plan/ “Tagubilin” Form of the patient on:

Home medication
Referral
Medical Certificate, if needed

5 minutes

Medical Officer/
Nurse

Go to the Pharmacy and secure the computation of charged medicines.

Computes the amount of charged medicines.

3 minutes

Pharmacist/
Pharmacy Assistant

Proceed to the Billing Section.

If indigent, go to the Billing Section/ Admin. Office for allowable discount.

Computes and releases the Billing Statement & Clearance Form.

Approves discounted bill.

3 minutes

2 minutes

Billing Clerk

Chief of ACH

Pay the hospital bill to the Cashier.

Receives payment and issues Official Receipt.

2 minutes

Cashier

Go back to the Nurse Station for signing of the clearance for discharge.

Gives discharge instructions and issues signed clearance for discharge.

3 minutes

Nurse

Present clearance to the guard on post.

Checks the clearance and allows discharge of the patient.

1 minute

Guard

3. Provision of Medical Treatment to Patients of Emergency/Medico-Legal Cases

ABOUT THE SERVICE: &bsp; The Antipolo Community Hospital also provides immediate medical treatment to patients of emergency/medico-legal cases.

CLIENT GROUPS:&bsp; General Public

REQUIREMENTS: p; Valid identification

SERVICE SCHEDULES: &bsp; Monday to Sunday, 24 hours

TOTAL PROCESSING TIME: Case-to-case basis

TOTAL FEES/CHARGES: bsp; Consultation fee of P15.00

Laboratory examination:
Complete Blood Count (CBC) = Php70.00
Platelet Count = Php 70.00
Urinalysis = Php 35.00
Stool Exam = Php 35.00
bsp; Medical Certificate = Php 50.00

PROCESS OF AVAILING THE SERVICE:

STEPS INVOLVED

ACTION OF ACH

TRANSACTION TIME

RESPONSIBLE
PERSON

Go to the ACH for immediate treatment.

Registers the patient and brings him immediately to the Emergency Room (ER).
Monitors vital signs of the patient and simultaneously examines him. Gives first aid/medication.

Depends on the Injury/ complaint of the patient

Guard

Medical Officer/Nurse

Provide your general information for registration.

Records general information of the patient such as Name, Age, Sex, Address.
If old patient, searches records on file.

For medico-legal cases, gets additional information like the Nature of Incident (NOI), Time of Incident (TOI), Date of Incident (DOI) and Place of Incident (POI).

5 minutes

Records Clerk

Submit to medical examination, work-up and treatment.

Monitors patient’s condition.
If needed, requests for ancillary procedures (X-ray, CT Scan, etc.)

Depends on the Injury/ complaint of the patient

Medical
Officer/Nurse

Give the result to the Medical Officer for interpretation.

Interprets the result, gives diagnosis, provides prescription & issues medical certificate, if needed.

In case of abnormal findings upon examination that require transfer of patient to a bigger/tertiary hospital:

Informs the patient or his relative of the findings
Have him sign waiver for transfer
Issues referral to bigger hospital/ hospital of choice with better or complete facilities
Arranges for ambulance, if needed

Advises the patient to proceed to the cashier for payment of corresponding fee/s.

5 minutes

10 minutes

Medical Officer

Medical
Officer/Nurse/
Midwife/
Ambulance
Driver

Pay the consultation fee and/or Laboratory Fees.

Receives payment and issues Official Receipt.

2 minutes

Cashier

4. Provision of Obstetrical Services

ABOUT THE SERVICE: To minimize maternal morbidity and mortality, the Antipolo Community Hospital provides obstetrical services to pregnant women who cannot afford to avail the service of private hospitals and lying-in clinics.

CLIENT GROUPS: Expectant Mothers/Pregnant Women

REQUIREMENTS:                              Prenatal record & laboratory results
                                                                Baby’s record book
                                                                Things to be used by the expectant mother & the newborn
                                                                For Registration of Child’s Birth, Marriage Contract if the mother is married;
if not married, cedula of the patient & partner

SERVICE SCHEDULES: Monday to Sunday, 24 hours.

TOTAL PROCESSING TIME:&n; For uncomplicated deliveries, 2 days or until recovery
;&; For In-Patients due to complication: Until Recovery

TOTAL FEES/CHARGES: Php 585.00

PROCESS OF AVAILING THE SERVICE:

STEPS INVOLVED

ACTION OF ACH

TRANSACTION TIME

RESPONSIBLE
PERSON

Go to the ACH and register for consultation.

Assists the client and refers her to the Records Clerk.

Records general information of the client: name, age, sex, address.
For old patient, searches her record on file.

2 minutes

5 minutes

Guard

Records Clerk

Submit to pre-medical check-up.

Gets the vital signs of the patient: BP, HR, RR, Temp., & wt. and do Internal Examination (I.E).

In case of abnormal findings upon examination such as elevated BP, slow or absent fetal heart tones, arrest in cervical dilatation, etc. that require transfer of patient to a bigger/tertiary hospital:

Informs the patient or her relative of the findings
Have her sign waiver for transfer
Issues referral to bigger hospital/ hospital of choice with better or complete facilities
Arranges for ambulance, if needed.

Otherwise, ushers the patient to the waiting area and advises her to wait until called for medical consultation.

5 minutes

10 minutes

Nurse/
Midwife

Medical
Officer/Nurse/
Midwife/
Ambulance
Driver

Hospital Staff

Submit to medical consultation & treatment.

Interviews and examines the patient. Gives diagnosis and/or request for diagnostic procedures & provide prescription.

10 minutes

Medical Officer/
Nurse/
Midwife

FOR EXPECTED CHILD DELIVERY

Go to the Admitting Section.

Have the patient or her spouse/ nearest relative sign a consent paper.

Briefs them on the hospital rules and regulations and assists her back to the Emergency Room for further observation.

5 minutes

Records Clerk

Stay at the Emergency Room while under observation.

If the baby is coming, brings the expectant mother to the delivery room and attends to the delivery of the child.

After the bed of the patient has been prepared, brings her to the Ward for postpartum medication and monitoring.

1 hour

Medical Officer/ Midwife/ Nurse

Utility

Avail of the postpartum care during your stay at the Ward for recovery purposes.

Follow the doctor’s advice & follow-up until discharge.

Gives postpartum care and monitors the health condition of the patient and her newborn.

Processes the registration of the child’s birth.

2 days or until
recovery

Utility
Nurse
Midwife

Records Section

Proceed to the Records Section and claim the child’s Certificate of Live Birth.

Issues the Certificate of Live Birth.

1 minute

Records Clerk

Go to the Pharmacy and secure the computation of charged medicines.

Computes the amount of charged medicines.

3 minutes

Pharmacist/
Pharmacy Assistant

Proceed to the Billing Section.

If indigent, go to the Billing Section/ Admin. Office for allowable discount.

Computes and releases the Billing Statement & Clearance Form.

Approves discounted bill.

3 minutes

2 minutes

Billing Clerk

Chief of ACH

Pay the hospital bill to the Cashier.

Receives payment and issues Official Receipt.

2 minutes

Cashier

Go back to the Nurse Station for signing of the clearance for discharge.

Gives discharge instructions and issues signed clearance for discharge.

3 minutes

Nurse

Present clearance to the guard on post.

Checks the clearance and allows discharge of the patient.

1 minute

Guard

5. Provision of Laboratory Services (Clinical Hematology & Microscopy)

ABOUT THE SERVICE: ACH provides Laboratory Services to those people who cannot afford to avail the laboratory service of private hospitals especially the less fortunate and indigent families. This is a medium which aids us in knowing what the patient’s illness thru blood, urine and stool examination.

CLIENT GROUPS: p; General Public

REQUIREMENTS: p; Request form from the doctor/medical officer
&bsp; Specimen for laboratory test (Blood/Urine/Stool)

SERVICE SCHEDULES:bsp; &; Monday to Friday: 6am-2pm/2pm-10pm

TOTAL PROCESSING TIME: p; 25 minutes for Urine or Stool Exam
p; 45 minutes for Complete Blood Count (CBC)

TOTAL FEES/CHARGES:p; CBC = Php 70.00

Urinalysis = Php 35.00
bsp; Platelet Count = Php 70.00
Stool exam = Php 35.00

PROCESS OF AVAILING THE SERVICE:

STEPS INVOLVED

ACTION OF ACH

TRANSACTION TIME

RESPONSIBLE
PERSON

Proceed to the Laboratory Section & present the doctor’s request form.

Conducts laboratory examination and releases laboratory result/s.

18 minutes (urinalysis/
stool exam);
38 minutes (CBC)

Medical Technologist

Pay the laboratory fee/s to the cashier.

Receives payment and issues official receipt.

2 minutes

Cashier

Proceed to the Medical Officer for interpretation of laboratory results. Follow the Medical Officer’s advice & follow-up.

Interprets results of the laboratory examination/s.
Gives patients proper advice & medication and issues medical certificate, if needed.

5 minutes

Medical
Officer

6. Provision of Physical Examination of Suspects in Medico legal Cases

ABOUT THE SERVICE: The Antipolo Community Hospital provides physical examination of suspects in medico-legal cases.

CLIENT GROUPS: General Public

REQUIREMENTS: Suspects/Medical Certificate Form

SERVICE SCHEDULES: Monday to Friday; 6:00am to 2:00pm and 2:00pm to 10:00pm

TOTAL PROCESSING TIME: 20 minutes

TOTAL FEES/CHARGES: None

PROCESS OF AVAILING THE SERVICE:

STEPS INVOLVED

ACTION OF ACH

TRANSACTION TIME

RESPONSIBLE
PERSON

Go to the ACH and register for consultation.

Assists the client and refers him to the Records Clerk.

Records general information of the client: name, age, sex, address.
For old patient, searches his record on file.

5 minutes

Guard

Records Clerk

Submit to physical examination.

Conducts physical examination of the client and alcoholic breath test. Gives diagnosis and/or diagnostic procedure.

10 minutes

Medical Officer

Follow the Medical Officer’s advice & follow-up.

Provides prescription & Issuance of medical certificate.

5 minutes

Medical Officer

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Announcement

Antipolo City Hospital